How do I book?
Online, in a few minutes: route and date, vehicle, passenger, payment. You immediately receive a confirmation e-mail.
Can the price change?
No. The price shown before booking is fixed, tolls included. Only extras you agree to on the spot (kilometres beyond a chauffeur hire package, extended waiting) may be added.
How does payment work?
You pay for the ride online by card when you book, via Stripe. Nothing is requested by the chauffeur. An invoice is sent to you after the ride.
Can I cancel?
Yes, from “My bookings” or by contacting us. 100% refunded up to 24 h before pick-up; 50% refunded up to 2 h before pick-up; after that, no refund.
What if my flight is delayed?
Enter your flight number: we track it automatically and your chauffeur adjusts accordingly. One hour of waiting time is included after landing.
Where do I meet my chauffeur at the airport?
With meet & greet, your chauffeur waits in the arrivals hall with a sign bearing your name. Otherwise you receive their name, photo, car model and plate, and can call them.
Do you provide child seats?
Yes, on request when booking (seat or booster), for the safety of younger passengers.
What is chauffeur hire?
A chauffeur and vehicle for a set time: half day, full day or by the hour, with kilometres included. Ideal for back-to-back meetings, an event or a day of sightseeing.
Do you work with companies and hotels?
Yes: business account, bookings on behalf of your guests or staff, negotiated rates and monthly invoicing available. See the Business page.
Which area do you cover?
The whole Île-de-France region, to and from Paris, the airports (CDG, Orly, Beauvais) and train stations.
Another question?
Write to us.