Terms and conditions
1. Purpose
These terms govern the private hire (VTC) transport services booked on this website from Aurel Driver, operated by [to be completed] (SIRET [to be completed]).
2. Prior booking
In accordance with French law, every ride is booked in advance. The booking is final once confirmed by the driver; you receive a confirmation email.
3. Prices
The price shown before booking is final and includes tolls. TVA non applicable, art. 293 B du CGI. A night surcharge of 15 % applies between 22:00 and 06:00. Options (child seat, meet & greet) are shown separately.
4. Payment
A deposit of 20 % of the total price is paid online by card (secure payment by Stripe). The balance is paid to the driver at the end of the ride (card or cash).
5. Cancellation
Free cancellation up to 24 hours before pick-up: the deposit is refunded in full. Less than 24 hours before pick-up, the deposit is retained. If the driver cannot operate the ride, the deposit is refunded in full.
6. Waiting time
Free waiting: 60 minutes after landing for airport pick-ups (the flight is tracked), 15 minutes for other addresses. Beyond that, waiting time may be charged after agreement.
7. Passengers' obligations
Seat belts are mandatory. Children must travel in an appropriate seat (to be requested at booking). Smoking and consuming alcohol are not allowed on board.
8. Disputes
Complaints: [to be completed]. In case of a dispute, consumers may refer the matter free of charge to a consumer mediator. French law applies.